At eMastering, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our webshop, or engage with our mastering services.

1. Information We Collect

We may collect and process the following types of information:
– Personal identification details (name, email, phone number, billing address).
– Payment and transaction details when purchasing services.
– Uploaded audio files, mixes, and project-related content for mastering.
– Technical information (IP address, browser type, device, cookies).

2. How We Use Your Information

We use your data for the following purposes:
– To provide mastering services and deliver your orders.
– To process payments and invoices.
– To communicate with you regarding your projects, revisions, and updates.
– To improve our website, webshop, and customer experience.
– To comply with legal obligations.

3. Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only with:
– Trusted third-party service providers (e.g., payment processors, cloud storage).
– Legal authorities if required by law.
– Freelance mastering engineers collaborating on your project, with your consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. However, no online system is 100% secure.

5. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
Uploaded audio files may be stored not only for project completion but also for secure archiving, so that clients can request re-delivery or future mastering updates. Files are stored with the utmost confidentiality and may be removed upon written request.

6. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:
– Access, correct, or delete your personal data.
– Request restriction or object to processing.
– Data portability (receive your data in a structured format).
– Withdraw consent at any time (where applicable).
To exercise these rights, please contact us at info@emastering.eu.

7. Cookies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You may adjust your browser settings to refuse cookies, but some features may not function properly.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of revision.

9. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us:

eMastering
Email: info@emastering.eu
Website: www.emastering.eu